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Digital Transformations & Customer Experience Strategies
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Tech Mahindra, Tech Mahindra, a leading provider of digital transformation, IT, Networks, consulting & Engineering services has signed an agreement to purchase 100% of shares in Dynacommerce Holding B.V. As a result, DynaCommerce will play a key role in further enhancing TechMahindra‘s Customer Experience Strategy. The partnership between the two companies has been in play for a number of years and together both companies have partnered on offering omnichannel, multi-play sales and delivery orchestration solutions to a range of customers worldwide.
This acquisition will allow DynaCommerce to improve it‘s service for existing customers whilst Tech Mahindra’s status as an internationally renowned corporation will enable Dynacommerce to scale faster and pursue more opportunities on a global scale.
The Digital Synergy
This is a step to bolster Tech Mahindra’s 3-4-3 strategy which targets to capture 3 mega trends of connected devices, 5G and video explosion through its four core big bets on future technology investments to help achieving customer’s 3 primary objectives:
- Running Better
- Changing Faster
- Growing Greater
One of the four big bets of Tech Mahindra is Delivering Connected Customer Experiences with the interplay of digital, design and convergence. Along with its previous acquisition of the BIO Agency (UK) and Pininfarina (Italy), this acquisition of DynaCommerce is a step forward to delivering on that promise.
Tech Mahindra will also bring additional Telco knowledge and capabilities including AI, Automation and Processes Management which will help to scale and improve DynaCommerce’s business offerings and market reach.
CP Gurnani, MD & CEO, Tech Mahindra, “Tech Mahindra’s focus has been on helping our customers to run digitally, change digitally and grow digitally. Our strategic investment in DynaCommerce will provide concrete support to our digital transformation strategy and enable a future proof and future ready digital experience to our customers.”
Dynacommerce provides end-to-end omni-channel solutions for mobile and fixed telco, cable, media and utility companies, with a goal of simplifying digital transformation to ensure agile digitalservice delivery. Their practical solutions are rapidly transforming the current way of service delivery, supporting all customer journeys and business models of today and the future, regardless of complexity. DynaCommerce sees working even closer with Tech Mahindra as the next step in its evolution enabling it to rapidly expand its horizon in multiple markets and across CSPs.
Rick Centeno, CEO of DynaCommerce, “We are very excited about becoming part of the Tech Mahindra solution ecosystem. We share the same vision on how to bring great customer experience to the digital world and this will give us the required resources and footprint to successfully scale to a global level.“
Über Tech Mahindra
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 118,390+ professionals across 90 countries, helping over 930 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).
We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.